SHIPPING
Similac.com can ship to virtually any address in the United States. We currently do not ship overseas (with the exception of U.S. territories and APO/FPO addresses) or to PO Boxes. If you live on a military base, and the product you need is not available, please contact the Commissary Officer to have it ordered.
SHIPPING FEES
Shipping costs for Similac.com orders depend on the method and option you choose.
Standard Ground Shipping
- FREE with orders $35 or greater.
- $7.95 for orders less than $35.
- Two Day Priority Shipping & Overnight Shipping - Both methods of shipping will be charged based on weight of the entire order.
The rates above do not apply to shipping to U.S. territories, which include American Samoa, Guam, Puerto Rico, and the Virgin Islands. These territories have their own Territory Shipping rates and business day delivery times. Please also keep in mind that any of these shipments to the U.S. Territories can be delayed in customs, which would consequently delay delivery.
APO/FPO SHIPPING
Similac.com orders can be shipped to military addresses. When setting up your account, please enter the APO or FPO address using these steps:
- Country Field: Enter "United States"
- State/Zip Code: Enter the correct Zip Code, and for State choose from "Armed Forces Atlantic," "Armed Forces," or "Armed Forces Pacific."
- City Field: Enter "APO" or "FPO."
Following these steps will ensure that your order will be shipped to the correct APO/FPO address. The order will be sent via U.S. Postal Service. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days.
SHIPPING OPTIONS
Orders will be processed Monday through Friday, excluding the following holidays:
- New Year‘s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- The Day After Thanksgiving
- Christmas Eve
- Christmas Day
STANDARD GROUND ORDERS
All orders will be delivered within 3-5 business days (Monday through Friday, excluding holidays).
PRIORITY ORDERS (2-DAY SHIPPING)
Priority orders will be delivered within 2-3 business days (Monday through Friday, excluding holidays).
OVERNIGHT ORDERS
Overnight orders will be delivered within 1-2 business days (Monday through Friday, excluding holidays) according to the following:
- Orders placed before 3 pm ET will be delivered the next business day.
- Orders placed after 3 pm ET will be delivered in 2 business days.
- Orders placed Friday, at 3 pm ET or after, through Monday, 3 pm ET, will be delivered on Tuesday (except for holidays that fall on a Monday. In that case, delivery will take place on Wednesday).
NO SIGNATURE REQUIRED
All orders placed through Similac.com are shipped with no signature required. If you want your order to only be released with a signature, please place your order over the phone with our customer service department at 1-800-749-5596, 9 a.m. to 6 p.m. E.T. (Mon. – Fri.).
RETURNS
DAMAGED OR INCORRECT PRODUCT
If your shipment arrives damaged or you receive the wrong product, please call 1-800-749-5596, 9 a.m. to 6 p.m. E.T. (Mon. – Fri.) for replacement or appropriate credit and instructions for return of the product. Please note we cannot handle store-purchased product. The customer service representatives will need your order number, so have it ready when you call.
Credit or refunds will be issued once we have received the returned product. A copy of your packing slip must be sent with returns. Priority or next-day air shipping charges on the original order cannot be refunded. Refunds may take 4 weeks to process.
FOR CONSUMER RETURNS
To return your purchase(s), please include a copy of the original pack slip.
If the pack slip is not available, please include the following information with your return:
- Order number
- Billing address
- Shipping address
- E-mail address
- Phone number (where we can contact you should we have questions about your order)
Please ship your return to the following address:
Similac.com
6700 Orville Avenue
Kansas City, KS 66102-3126
We suggest you return your purchase(s) using a trackable shipping method, as we cannot be responsible for any returns that do not make it to the warehouse.
Please note that shipping charges on the original order cannot be refunded. Additionally, your return must be received at our warehouse within 60 days of delivery to be eligible for a refund.
Please contact Customer Service at 1-800-749-5596, 9 a.m. to 6 p.m. E.T. (Mon. – Fri.) with any questions.
CANCELLING AN ORDER
Orders may only be cancelled within 2 hours of initial order placement; except for orders with 2-day or overnight shipping, which cannot be cancelled. Call 1-800-749-5596, 9 a.m. to 6 p.m. E.T. (Mon. – Fri.) for assistance.
QUESTIONS ABOUT YOUR ORDER
Please call 1-800-749-5596, 9 a.m. to 6 p.m. E.T. (Mon. – Fri.). A customer service representative will assist you. Please have your order number handy when you call.
